Walk-ins
We will do our best to accommodate our clients who walk into the spa without an appointment. However, we strongly recommend you schedule an appointment for two reasons. First, you’re more likely to get the time of your choosing. Second, our peak times are unpredictable. Sometimes, we get those weird Thursday morning rushes at 10 am. Be sure to call us and book an appointment!
Appointments, lateness, and cancellation
Appointments can be scheduled over the phone by calling (832) 328-8829. Alternatively, you may book appointments online. We do not accept appointments by email at this time.
Our hours of operation are 10 am to 9 pm daily. The last 1-hour session on any given day starts at 8 pm and ends at 9 pm.
Please arrive 15 minutes prior to your appointment. Late arrivals will only receive the remainder of their scheduled session. Cancellations or rescheduling require 2-hour notice for any singular appointment or service. Parties of 3 or more, cancellations or rescheduling require 12-hour notice.
Cancellations or failure to arrive for the appointment will result in the full charge of scheduled services.
If you are not satisfied with the therapist during the first 15 minutes of your massage, you have the right to step out without paying. After 15 minutes, you must pay the full amount.
Conduct / Etiquette
We kindly ask that cell phones and pagers be turned off. Weapons, alcohol, and tobacco are not permitted on the premises. Your clothes and belongings will remain with you in your room during the session.
Payment
We accept cash and all major credit cards – Visa, MasterCard, American Express, and Discover. Personal checks are not accepted.
Gift Certificates
Gift certificates do not guarantee a specific date or time. Gift certificates are valid for one year from the date of purchase and are not refundable or redeemable for cash. Lost or missing gift certificates will not be replaced.
Confidentiality
The state of Texas requires Intake Forms. The information you provide on your completed form is very important to your massage therapist and ensures your safety. All client data is treated as confidential as well as any information you share with the therapist.
